“Why Alan Joyce defends Qantas’ high fares and dismisses criticism of poor service”

Defiant Joyce is flying high but turbulence is rising The Complaints about Qantas Qantas, Australia’s national carrier, has received a considerable amount of complaints regarding fares, cancellations, and service. The Australian Competition and Consumer Commission (ACCC) has even labeled Qantas as the most complained about company in Australia for the second year in a row. […]