The Insider’s Guide to Away Days at West Ham United

West Ham United: A Comprehensive Away Fan Guide

Thursday, 26th October 2023

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STADIUM ADDRESS

West Ham United London Stadium

London S20 2ST

TICKET INFORMATION

Supporters planning to attend the upcoming West Ham United match are advised to travel only if they possess a valid match ticket. It is important to note that no ticket upgrades will be available on the day of the fixture. In case of any ticketing issues, supporters may visit the Main Ticket Office located near the West Ham Retail Store, which will be open from 11 am on matchday. For those who need to collect duplicate tickets, it is advisable to carry photo ID. If you have a digital away ticket, please follow the instructions below.

Digital Ticket Instructions:

Supporters located in the upper tiers (Block 218 – 220) of the visitors section will be issued with a digital ticket for this fixture. Before heading to London Stadium, make sure to charge your phone. Upon arrival, open either the Apple Wallet or Google Wallet app on your phone. To enter the stadium, hold your phone close to the contactless reader on top of the turnstile. A green light indicates a valid adult ticket, while an amber light indicates concessions or junior tickets. If you encounter any issues, stewards will be available at each turnstile to assist you.

HELP AND SUPPORT

A team of Everton Travel Stewards will be present at the stadium to address any issues that may arise during your visit. For additional information updates, kindly follow @MerPolEFC on Twitter for updates from the Merseyside Police.

STADIUM INFORMATION

Prior to kick-off, there will be a pre-match tribute to Chairman Bill Kenwright and Sir Bobby Charlton, during which supporters will be asked to join in a moment of applause. Turnstiles will open 90 minutes before kick-off, and supporters are advised to arrive well in advance to facilitate routine security checks. The visitor entrance is located at Turnstile D. If you have any enquiries while outside the stadium, please visit West Ham’s dedicated visitor supporters’ tent directly opposite.

Notably, London Stadium is a cashless stadium, so the use of Apple Pay or chip and pin is permitted for purchases. The nearest cash machine/ATM facility is available in the Olympic Park outside of the Podium Café and ArcelorMittal Orbit. All food products available within the stadium are advertised on the TV screens throughout the concourse area. It is important to note that all alcoholic bottled drinks should be decanted, and all kiosks will close ten minutes into the second half. For specific dietary requirements or allergen information, please consult the catering staff.

In case of an emergency, it is vital to keep all access and exit points clear. Additionally, any items that could potentially be used as weapons or compromise public safety are strictly prohibited. Supporters who wish to have a flag displayed inside the Stadium should contact West Ham at least 48 hours prior to the game at supporterservices@westhamunited.co.uk. Approval will be granted upon receipt of a photo of the flag design, along with the flag’s size/dimensions and confirmation of the fire safety certificate. Please be aware that flags without approval will not be allowed entry or displayed.

In accordance with Premier League guidance, supporters are advised that Israeli or Palestinian flags will not be permitted to be displayed at Premier League fixtures for the foreseeable future.

Accessible Information:

There is a dedicated shuttle bus positioned in the visiting supporters’ coach park to assist fans with access requirements in getting to and from the stadium. Email accessibility@westhamunited.co.uk for further guidance. West Ham has provision for 49 accessible parking spaces, including six bays for visiting supporters. Supporters wishing to book accessible parking on matchday should contact accessibility@westhamunited.co.uk for further advice. Wheelchair accessible viewing spaces are available at an elevated level for visiting supporters during Premier League matches. Easy Access and Amenity seats (EAA) are located in the general admission seating areas. All accessible toilets are gender-neutral, fitted with RADAR locks, and can be found on all levels close to accessible viewing areas. If assistance is needed in unlocking an accessible toilet, supporters can approach the nearest Supporter Liaison Officer, Disabled Supporter Assistant, or Steward Supervisor.

TRAVEL INFORMATION

It is strongly recommended to check all travel routes ahead of time due to any unforeseen travel circumstances. Here are some suggested routes:

By Car:

• Via M6 North West: Take A5047 and A5080 to M62. Drive via M6, M6 Toll, and M6 to Leicestershire. Follow M11 to Woodford. Take Exit 4 from M11. Take A12 to your destination.
• Via M1 North West: Take A5047 and A5080 to M62. Follow M62 and M6 to A500 in Cheshire East. Take Exit 16 from M6. Get on M1 in Leicestershire from A500 and A50. Follow M1 and M25 to Woodford. Take Exit 4 from M11. Take A12 to your destination.

Public Transport:

• Train: The quickest way to get to London Stadium is to walk from Stratford Station, following the signposted routes. Stratford Station is served by National Rail services operated by Greater Anglia and c2c, as well as London Overground, Docklands Light Railway, and London Underground Jubilee and Central line services. Stratford International Station is served by Southeastern Trains services.
• Bus: Stratford Bus Station and Stratford City Bus Stations are in close proximity to Stratford Station. Buses that run to these stations are numbers: 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, and D8.
• Parking: There is no parking available at London Stadium, and parking restrictions will be in place and enforced in the local area.
• Coach: Coaches are encouraged to park in Visiting Car Park 1a, located off Pudding Mill Lane and adjacent to Pudding Mill Lane station.

FAN BEHAVIOUR AND SAFETY ANNOUNCEMENT

Anti-Discrimination: Everton Football Club maintains a zero-tolerance attitude towards any discriminatory behaviour and language used by fans while traveling to, from, or during the match. The club is committed to embracing equality and diversity, as reflected in the ‘All Together Now’ campaign, launched to promote a ‘Football Family for Everyone’. The mission is to drive equality through the positive power of football.

Possession or Use of Pyrotechnics: Everton Football Club strictly prohibits the possession or use of pyrotechnics by any fan. Any person found using them will face action by the Club and Police. Detection techniques are employed to identify the possession and use of pyrotechnics, and individuals found in possession of such items may be arrested, resulting in a criminal conviction and a subsequent football ban.

Pitch Encroachment: Encroaching on the playing surface is dangerous and strictly prohibited. Supporters who access the pitch without permission will face strong sanctions, including a ban from attending matches across the country. It is important to note that entering the pitch is a criminal offense, with real-life consequences such as criminal records that can impact employment, education prospects, and international travel.

Anti-Social or Criminal Behaviour on Concourses: Fans are urged to be considerate towards fellow supporters while on the concourses. Any anti-social behavior, including beer throwing, may result in ejection from the stadium or, in more severe cases, arrest and subsequent nationwide stadium bans. The Club is committed to working with the authorities to identify individuals involved in such unacceptable behavior. CCTV is available for clubs and law enforcement authorities to use as evidence for enforcing bans and criminal prosecution, even after the incident has taken place.

Please enjoy your matchday and prioritize safety. Everton Football Club would like to express gratitude for your ongoing support in safeguarding their reputation and enhancing the matchday experience for all.