“The Ultimate Guide for Away Fans at West Ham United: A Grand Tour of the London Stadium”

Away Fan Guide: West Ham United By Everton

Stadium Information

West Ham United’s London Stadium, located in London S20 2ST, is the destination for Everton supporters for an upcoming match. However, it is important for supporters to note that they should only travel if they have a valid match ticket, as no ticket upgrades will be available on the day of the fixture. In case of any ticketing issues, the Main Ticket Office, located by the West Ham Retail Store, will be open from 11am. Supporters who are collecting pre-arranged duplicate tickets are advised to bring photo ID with them.

If you have a digital away ticket for the fixture, there are specific instructions to follow. Supporters located in the upper tiers Block 218 – 220 of the visitors section will be issued with a digital ticket. It is recommended to charge your phone before heading to London Stadium. When preparing to enter the stadium, open the Apple Wallet or Google Wallet app on your phone. Make sure there are no bank cards or contactless cards at the back of your phone case. If you have multiple tickets on one device, swipe left and right to switch between tickets when entering the stadium. Each ticket needs to be scanned individually for access. Hold your phone close to the contactless reader on top of the turnstile to gain entry.

Help and Support

For any issues that may arise at the stadium, Everton Travel Stewards will be available to assist the supporters. Additionally, for updates from Merseyside Police, supporters can follow @MerPolEFC on Twitter.

Stadium Information

Before kick-off, there will be a pre-match tribute to Chairman Bill Kenwright and Sir Bobby Charlton, for which supporters are asked to join in a moment of applause. Turnstiles will open 90 minutes before kick-off, and it is advised to arrive in plenty of time to assist with routine security checks.

The visitor entrance is located at Turnstile D. In case of any enquiries while outside the stadium, West Ham has a dedicated visitor supporters’ tent directly opposite. It is important to note that London Stadium is a cashless stadium, and only Apple Pay or chip and pin are permitted inside. The nearest cash machine/ATM facility is available in the Olympic Park outside the Podium Café and ArcelorMittal Orbit.

All food products are advertised on the TV screens throughout the concourse area. Alcoholic bottled drinks must be decanted, and all kiosks will close ten minutes into the second half. For specific dietary requirements or allergen information, supporters can speak to the catering staff who will provide necessary guidance.

In the event of an emergency, it is crucial that all access and exit points are kept clear. Any articles that could potentially compromise public safety or be used as a weapon are strictly prohibited. Supporters who wish to display a flag inside the stadium need to contact West Ham at least 48 hours prior to the game with relevant information including a photo of the flag design, size/dimensions, and confirmation of the fire safety certificate. Flags without approval will not be allowed entry or removed from being displayed.

Accessible Information

For supporters with access requirements, there are dedicated facilities available. A shuttle bus is positioned in the visiting supporters coach park to assist with getting to and from the stadium. The shuttle bus arrives at Bridge 4, near the visiting supporters’ entrance where lift access is available. For further guidance, supporters can email accessibility@westhamunited.co.uk.

West Ham has provision for 49 accessible parking spaces, including six bays for visiting supporters. Supporters wishing to book accessible parking on matchday can contact accessibility@westhamunited.co.uk for further advice. Wheelchair accessible viewing spaces are available at an elevated level for Premier League matches. Easy Access and Amenity seats (EAA) are located in the general admission seating areas. All accessible toilets are gender-neutral and fitted with RADAR locks. They can be found on all levels close to accessible viewing areas. If assistance is needed in unlocking an accessible toilet, supporters can ask the nearest Supporter Liaison Officer, Disabled Supporter Assistant, or Steward Supervisor.

The Main Ticket Office, located to the south of the stadium, opposite turnstile E and alongside the Stadium Store, is equipped with facilities for supporters with disabilities. All 20 windows are external and have level access. Hearing induction loops and audio microphones are available at all windows. There are also low-level counters at specific windows (1, 2, 19, and 20) for convenience.

Travel Information

It is advisable to check all travel routes prior to traveling to the game due to any unforeseen circumstances. For those traveling by car, there are various routes to consider, such as M6 North West or M1 North West, depending on the starting location.

Public transport is another option for reaching London Stadium. The quickest way is to walk from Stratford Station, which is served by various national railways such as Greater Anglia, c2c, and London Overground. It is also accessible via Docklands Light Railway and London Underground Jubilee and Central line services. Stratford International Station, served by Southeastern Trains services, is another nearby option. For more information, supporters can visit National Rail and Transport for London websites.

Buses can be utilized as well, with Stratford Bus Station and Stratford City Bus Stations in close proximity to Stratford Station. Numbers 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, and D8 are the buses that run to these stations. However, parking is not available at London Stadium, and parking restrictions will be enforced in the local area.

For coaches, parking in Visiting Car Park 1a, located off Pudding Mill Lane and adjacent to Pudding Mill Lane station, is encouraged.

Fan Behavior and Safety Announcement

Everton Football Club has a strong stance against any discriminatory behavior or language used to, from, or during the match. The “All Together Now” campaign has been launched by the club to promote equality and diversity, and it serves as a reminder for supporters to embrace the values of equality and respect.

The possession or use of pyrotechnics is strictly prohibited by Everton Football Club. It is important for fans to understand that using them will result in action by the club and police. Various techniques are used to detect the possession and use of pyrotechnics, and anyone found in possession of such items is liable to arrest, which can lead to criminal conviction and subsequent football ban.

Pitch encroachment is considered a dangerous act, and supporters who access the pitch without permission will face severe sanctions, including a ban from attending matches across the country. The act of entering the pitch is a criminal offense with real-life consequences, including criminal records that can impact employment, education prospects, and international travel.

Anti-social or criminal behavior on concourses is strongly discouraged, and all fans are urged to consider the well-being of fellow supporters. Any anti-social behavior, including beer throwing, can result in ejection from the stadium or, in serious cases, arrest and a subsequent nationwide stadium ban. Clubs and law enforcement authorities have access to CCTV, which can be used as evidence for enforcing bans and criminal prosecution even after the match has ended.

Supporters are reminded to enjoy their matchday and ensure their own safety. Through their continued support and adherence to these guidelines, they can contribute to the protection of Everton Football Club’s reputation and enhance the matchday experience for all.